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Terms of Service

Effective Date: November 13, 2025

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Sulogoon, a digital platform providing on-demand delivery services ("Service"), operated by Sulogoon Inc. ("Company," "we," "us," or "our"). By registering an account, accessing the Service, or using any functionality thereof, you ("User," "you," or "your") agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements and that all information provided is accurate, complete, and current.

3. Account Registration and Security

To access the Service, you must create an account using accurate information. You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account. The Company reserves the right to suspend or terminate your account for any reason, including suspected unauthorized use or violation of these Terms.

4. Description of Service

The Service facilitates connections between Users and independent delivery runners ("Runners") for the transportation of goods. Runners are independent contractors, and the Company acts solely as a technology provider. We do not endorse, warrant, or guarantee the quality, safety, or timeliness of deliveries, nor do we assume liability for items transported.

5. User Responsibilities

Provide accurate order details, including pickup/drop-off locations, item descriptions, and contact information.
Ensure items comply with all applicable laws and do not include prohibited materials (e.g., hazardous, illegal, perishable beyond policy limits, or restricted substances such as alcohol, firearms, or controlled drugs).
Communicate directly with Runners regarding delivery instructions.
Comply with all local, national, and international laws in using the Service.

6. Payments and Fees

All fees, including delivery charges, service fees, and applicable taxes, must be paid via the Service's integrated payment gateway. Payments are final, and refunds are issued at the Company's sole discretion in accordance with our Refund Policy. You authorize the Company to charge your selected payment method for all transactions.

7. Prohibited Conduct

You agree not to: (a) misuse the Service for unlawful purposes; (b) interfere with the Service's operation; (c) impersonate others; (d) upload harmful content; or (e) engage in fraudulent activities. Violations may result in immediate account termination and legal action.

8. Delivery and Liability Limitations

While we strive for efficient service, we cannot guarantee delivery times or item conditions upon receipt. The Company shall not be liable for delays, damages, losses, or thefts arising from third-party actions, force majeure events, or User negligence. Our maximum liability shall not exceed the fee paid for the affected delivery.

9. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which details how we collect, use, and protect your personal data, including location information and order history, in compliance with applicable data protection laws such as the Data Privacy Act of 2012 (Philippines).

10. Intellectual Property

All content, logos, and software provided by the Company are protected by intellectual property laws. You are granted a limited, non-exclusive license for personal use only; commercial exploitation is prohibited.

11. Termination

These Terms are effective until terminated. You may terminate by deleting your account; we may terminate at any time for cause. Upon termination, all obligations survive, including payment and confidentiality provisions.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of the Philippines. Any disputes shall be resolved exclusively in the courts of Manila. You waive any objection to venue or jurisdiction.

13. Amendments

We may update these Terms at any time by posting the revised version on the Service. Continued use after changes constitutes acceptance.

14. Contact Information

For questions regarding these Terms, please contact us at support@mygorunner.com.

These Terms constitute the entire agreement between you and the Company.